InfoAktiv FAQs
COVID-19 Advice
Commercial touch screens are designed to be quite rugged and splash-proof. Generally you can clean them with anything you would use on a normal screen.
General Advice:
- • Switch off and unplug equipment before cleaning it.
- • Be reasonably gentle, some screens are more vulnerable than others:
- • ‘Resistive’ and ‘Surface Capacitive’ screens have sensors in front of the glass that can be permanently damaged if scratched.
- • ‘Surface Acoustic Wave’ and ‘Infrared’ touch sensors can be confused by a build-up of dirt around the edges.
- • ‘Projected Capacitive’ screens are the hardest to damage but they may become confused if cleaned while they are switched on.
- • All touch screens may become confused if they are switched back on before residual cleaning fluid has been dried or evaporated off.
- • 9 times out of 10, any confusion is cured by the age-old method of switching the screen off for a few minutes and then back on again.
Use
- • A soft cloth or screen wipes.
- • Foam cleaners or fluids such as gentle IPA (Isopropyl alcohol, not the beer) that are designed for IT equipment.
- • Apply the cleaner to the cloth rather than directly onto the screen.
Avoid
- • Anything abrasive
- • Cleaners that contain bleach, acid or ammonia.
- • Cleaners that leave a film of silicone.
- • Wiping gunk into the edges between the screen and any bezel.
As long as you’re gentle it’s hard to do any serious damage, but if in doubt, please give us a call. We’ll be happy to help.
With InfoAktiv systems it’s quite easy to just set them up as a looping display to show a video or PowerPoint presentation.
Here’s how:
- • Create the PowerPoint you want to show.
- ○ Tip: Before you start to create the presentation, make sure you set PowerPoint up for the correct type of screen, ‘widescreen’ (16:9) or ‘square screen’ (4:3).
- • Get the PowerPoint to your InfoAktiv system by your preferred means (USB stick, network transfer, etc.).
- • Go to the InfoAktiv management screen
- ○ From the ‘Appearance’ tab in the middle, select ‘Attractor Screen’.
- ○ Find, add and select the PowerPoint you created (You also have the option of using a video directly with InfoAktiv version 5).
- • Use the ‘Set Timeout’ button below the ‘Attractor Screen’ button to set the timeout to its minimum value of 10 seconds.
- • Now, when InfoAktiv runs it will launch into your PowerPoint display or video after 10 seconds.
- • It might be worth disabling touch on the system. If you have access to the PC, the simplest way to do that is to unplug the USB connector to the touch screen. – Just remember to put it back when you want to use touch!
- • If you’re not already using the features to switch InfoAktiv on and off automatically you might want to do that as well (It saves having to reconnect the touch screen or a keyboard).
If you have non-InfoAktiv systems we can still help you. There are other low cost solutions to achieve this, so please contact us if you would like to discuss them.
Pre-Sales Questions
InfoAktiv is easy to use, you can add or change content at any time, the touchscreens are truly interactive allowing you to engage with a wide range of audiences, it is an open system, suitable for large and small organisations, with amazing support and its great value for money!
InfoAktiv is the most stable, widely used and trusted software used to create touchscreens. Your designers can create the initial touchscreens but InfoAktiv will maintain the systems long after the project has finished. This means that you get great design combined with a solid and reliable platform to display your content.
Just ask our customers or have a free trial! We have spent years ensuring that InfoAktiv is a reliable and stable platform and when you buy a system you invest in a long term asset, not a liability! Our customer services is second to non and in the unlikely event of any issues, we will be on hand to sort them out.
It is incredibly easy to design a touchscreen using either new content or content you already have. Within ½ day we can create a new display.
No. We believe that it is essential that you keep control of your collections and as InfoAktiv can store unlimited amounts of information, links to the cloud are not necessary.
InfoAktiv has been created to be used by the public and can handle the most enthusiastic and determined visitor.
We are able to provide a secure interface to the web and would be happy to discuss this option with you.
Absolutely! That is the beauty of InfoAktiv! Often designers create fantastic digitals for new galleries, but they cannot be changed without expense going forwards. Given our system can be used and re-used for years to come with no extra charges, InfoAktiv is a very impactive, cost effective and sustainable solution.
Given our system can be used and re-used for years to come with no extra charges, InfoAktiv is a very impactive, cost effective and sustainable solution.
InfoAktiv’s design is tailored to represent your museum and your input is vital! If you have a traditional museum then a more traditional display may be appropriate but a more contemporary may work better. We will work with you to create the best and most effective designs for you! The great thing about InfoAktiv is that a brand new display can be created easily and different styles tested.
We use a variety of hardware; tabletop screens, tablets, free-standing ‘kiosk’ enclosures, or built-in screens, to tailor the touchscreens specifically to your installation’s requirements, whether you are looking for traditional, contemporary or mobile options.
This depends on whether you are looking for just hardware or software and whether you would like to buy a system outright or would like a site licence. Please call us to discuss the options.
A loan system gives you the option to actually try InfoAktiv in your own environment and see for yourself whether it is the right solution. We will help set up the initial display and will give you the tools and training to change and add content throughout the duration of the loan. There is no commitment and there are no obligations. If it doesn’t work, just return the system but it gives you a unique chance to test visitor reactions before you invest!
We have integrated systems into church lectern and built wooden enclosures in a stable yard! Anything is possible!
Let’s arrange a visit and we can discuss the options further…
There are many examples of how using an InfoAktiv system can help address individual project needs for instance: Using the InfoAktiv system will enable more interactivity and will engage visitors as well as locals. Our system has greater capability and depth than other virtual tour systems and can be repurposed at any time, for instance: when school groups visit to maximise learning opportunities. Being able to change the content is beneficial to ensure that repeat visitors can see something new, and the ease of update means that local volunteers and even school groups can be involved in community projects that add to the displays.
After-Sales Questions
1920 x 1080 pixels is the standard HD size that we recommend for the display background. As well as the file format JPG.
PNG is the best format for icons.
The easiest way is within PowerPoint. Select a shape, add an image or text and right click the shape to “Save as Picture…”. Make sure it’s being saved as PNG in the “Save as type:” dropdown.
Within the PowerPoint, click on the “Insert” tab at the top, then click on “Shapes” and then choose from the very bottom of the list under “Action Buttons”.
Each of the Action Buttons will have an explination of what they do. Then click and drag the shape to the size you want, when you let go and “Action Settings” box will appear giving you the option to Hyperlink to certain slides.
Within the PowerPoint, click on the “Slide Show” tab at the top, then click “Set Up Slide Show”. Under the “Show options” section tick the box next to “Loop continuously until ESC”. This will loop the PowerPoint back to the beginning slide.
Within the “Content Manager” click on the “Manage Folders & Contents” tab at the top and navigate to where your PowerPoint/PDF is saved in the display. Once found, right-click on the name of the PowerPoint/PDF and tick “Play Full Screen”.
Within the “Gallery Widescreen” under “Appearance” you can find a “Set shutdown time” option.
